Privacy Policy

Last Updated:

1. Information We Collect

When you contact us for washing machine repair services, we may collect the following information:

• Personal Information: Your name, phone number, and home address (for doorstep service)
• Appliance Information: Washing machine brand, model, and purchase details
• Service Information: Description of the issue, service history, and repair records
• Communication Data: Records of your calls, WhatsApp messages, or other communications with us

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and provide doorstep washing machine repair services
• To contact you regarding your service request, appointment, or follow-up
• To diagnose issues and provide accurate repair quotes
• To process payments and maintain service records
• To send service reminders and warranty information
• To improve our services and customer experience

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. Your information is only used for the purpose of providing repair services. We may share your information only in the following circumstances:

• With our technicians who need the information to perform the repair service
• When required by law or to comply with legal obligations
• To protect our rights, property, or safety, or that of our customers

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Service records may be kept for warranty and follow-up purposes.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Opt-Out: You can opt out of promotional communications at any time

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: